Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

New product development: 100 pcs for samples, 500-1000 pcs for mass production. Repeat orders: 200 pcs minimum. MOQ depends on product complexity and mold cost.

Question 2

Can I order samples before mass production?

Accepted Answer

Yes. We support a "Sample → Small Batch Trial → Mass Production" workflow. Once samples are confirmed, we save the mold for faster repeat orders.

Question 3

Is the MOQ flexible?

Accepted Answer

For complex or high-value products, we can negotiate lower MOQs. Long-term partners enjoy more flexible MOQ policies. Contact our sales team to discuss.

Question 4

Do you support small batch production?

Accepted Answer

Yes. Small batches of 100-500 pieces are available for product validation, market testing, and exhibition samples. Same quality standards as mass production.

Question 5

How long does mold development take?

Accepted Answer

Simple products: 7-10 working days. Complex products/multi-cavity molds: 15-20 working days. Rush orders available with advance notice.

Question 6

How is mold cost calculated?

Accepted Answer

Mold cost = Structure × Cavities × Complexity factor. Free quotation provided. One-time payment, with partial refund possible after reaching agreed volume.

Question 7

Who owns the mold?

Accepted Answer

If fully paid by customer, mold ownership belongs to the customer. You can store the mold with us for free maintenance or take it yourself.

Question 8

Can I use my own mold?

Accepted Answer

Yes. We'll evaluate mold condition and compatibility first. We provide maintenance and optimization suggestions to ensure quality and efficiency.

Question 9

What is the mold lifespan?

Accepted Answer

LSR molds typically last 100,000-300,000 cycles depending on product structure and silicone formula. We provide free regular maintenance to extend mold life.

Question 10

What is the quotation process?

Accepted Answer

Submit requirements/drawings → Evaluate process options → Calculate costs → Provide detailed quotation. Quotations valid for 30 days with free revisions.

Question 11

What payment methods are available?

Accepted Answer

First order: 30% deposit, balance before shipment. Long-term partners: Net 30/60 terms (subject to credit approval). Bank transfer, Alipay, WeChat accepted.

Question 12

Do you offer volume discounts?

Accepted Answer

Yes. Larger orders mean lower unit prices. Volume pricing detailed in quotations. Additional discounts available based on projected annual volume.

Question 13

Are mold and product costs separate?

Accepted Answer

Yes. Mold cost is one-time, product cost per batch. Or we can bundle pricing with mold cost amortized into unit price - your choice.

Question 14

What certifications do your products meet?

Accepted Answer

Food grade: FDA 21 CFR 177.2600, LFGB. Medical grade: USP Class VI, ISO 10993 biocompatibility. Environmental: ROHS 2.0, REACH SVHC.

Question 15

What company certifications do you have?

Accepted Answer

ISO 9001:2015 Quality Management System, ISO 13485 Medical Device QMS, Class 100,000 Cleanroom certification. Certificates available on request.

Question 16

Can you provide third-party test reports?

Accepted Answer

Yes. We can arrange testing through SGS, CTI, or other labs. Testing fees borne by customer, reports belong to customer. We provide samples and documentation.

Question 17

What is your QC process?

Accepted Answer

Incoming QC (IQC) → In-Process QC (IPQC) → Final QC (FQC) → Outgoing QC (OQC). Quality reports provided with each batch. On-site inspection welcome.

Question 18

What are the lead times for samples and production?

Accepted Answer

Samples: 7-15 working days. Small batches: 15-20 days. Mass production: 20-30 days (varies by order volume). Rush options available.

Question 19

Do you ship internationally?

Accepted Answer

Yes. DHL, FedEx, UPS for express. Sea/air freight for bulk orders. EXW/FOB/CIF terms available. We arrange shipping per your requirements.

Question 20

How are products packaged?

Accepted Answer

Standard: OPP bag + cardboard box. Custom options: blister trays, shipping containers, anti-static packaging. Export packaging meets international standards.

Question 21

Can rush orders be expedited?

Accepted Answer

Yes. Rush orders require advance notice and depend on capacity. Rush fees apply based on product complexity and timeline requirements.

Question 22

What are LSR silicone specifications?

Accepted Answer

Hardness: 10A-80A (customizable). Temperature: -60°C to 250°C. Tensile strength: 4-12 MPa. Tear strength: 10-55 kN/m. Material data sheets available.

Question 23

What's the difference between food and medical grade?

Accepted Answer

Food grade: FDA compliant for food contact, ideal for baby products and kitchenware. Medical grade: USP Class VI for body tissue contact, stricter requirements.

Question 24

How does silicone overmolding work?

Accepted Answer

Substrate preparation (cleaning/blasting) → Primer application → LSR injection → Heat curing. Bonds to metal, engineering plastics, nylon via chemical adhesion.

Question 25

What dimensional accuracy can you achieve?

Accepted Answer

LSR injection tolerance: ±0.05mm for precision parts, shrinkage ~2-3%. Minimum wall thickness: 0.3mm, recommended 0.5-2mm for optimal molding.

Question 26

Can you sign an NDA?

Accepted Answer

Yes. We sign NDAs to protect your product designs, drawings, and business information. Breach penalties negotiable. Your IP is safe with us.

Question 27

Who owns the product IP?

Accepted Answer

Customer-designed products: IP belongs to customer. Our designs: IP ownership negotiable. Clearly defined in contract to protect both parties.

Question 28

Do you support OEM/ODM?

Accepted Answer

Yes. OEM: You provide design, we manufacture. ODM: We design and manufacture based on your requirements. Flexible cooperation models available.

Question 29

What's the process for new customers?

Accepted Answer

Requirement discussion → Sign agreement → Confirm quotation → Sample development → Production partnership. Dedicated contact for first orders ensures smooth start.

FAQ

Order & MOQ

Mold Development

Pricing & Payment

Quality & Certification

Delivery & Logistics

Technical & Materials

Cooperation & NDA

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